juarabetPrivacy Policy

This page describes what we collect when you use juarabet and how we keep that data protected. Your personal information is handled according to applicable data-protection law and our internal security practices, whether you access our platform on Android, iOS, or desktop.

We collect data only to verify your identity, process your deposits and withdrawals, fulfil our legal obligations, and improve your experience on juarabet. We do not sell your information to third parties. We are transparent about what we collect, how long we keep it, and who has access to it.

If you have questions about your privacy or how we handle your data, contact our support team using the channels listed at the end of this policy.

What We Collect on juarabet

When you register for a juarabet account, we collect your full name, email address, phone number, and date of birth. This information is used to verify your identity (KYC process) and to contact you about your account. We also collect your residential address for compliance with local gaming regulations.

Once you begin using juarabet, we track your login history, device type (Android or iOS), IP address, and approximate location based on IP data. This helps us detect unusual account activity and protect against fraud. We also log your betting history, game play, deposits, and withdrawals — this information is needed to settle disputes and comply with tax obligations.

Identity Verification and Document Storage

To comply with Know Your Customer (KYC) regulations, we may ask you to upload a copy of your identity card, passport, or driving licence. We may also request proof of address (utility bill or bank statement). These documents are stored securely on encrypted servers and are deleted after a retention period set by applicable law.

We use a third-party identity-verification service to check your documents automatically. That service does not retain your document images longer than necessary to complete the verification check. Your document data is never shared with marketing partners or used for any purpose other than confirming your eligibility to use juarabet.

Cookies and Device Identifiers

We use cookies and local-storage identifiers to remember your login session, language preference, and betting history on your device. This is necessary so you do not have to re-enter your credentials every time you open juarabet on your Android phone or iOS browser. You can clear these identifiers at any time through your device settings — logging out will also clear your session.

We use analytics cookies to measure how users interact with juarabet — which sports are most popular, which games are played most often, and where users encounter issues. This data helps us improve the platform. Analytics cookies do not identify you personally; they record only aggregate trends.

Third-Party Processors and Data Location

We use third-party services to process payments, host our databases, and send email and SMS messages. These processors are bound by confidentiality agreements and are prohibited from using your data for their own purposes. Our servers may be located outside your country of residence, but we enforce the same security standards everywhere we store data.

When you deposit using mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, your payment details are handled by those payment providers according to their own privacy policies. We receive only a confirmation code from them, not your full payment data. Bank transfers to our online payment, e-wallet, mobile banking, or local payment accounts are processed by your bank — we do not retain your bank credentials.

Your Rights Regarding Your Data on juarabet

You have the right to request a copy of all personal data we hold about you. You may also request that we correct inaccurate information or delete your account and associated data, subject to legal retention requirements. To exercise these rights, contact our support team with your account email.

We may decline data-deletion requests if we are required by law to retain the information (e.g., for anti-money-laundering compliance or tax purposes). In that case, we will explain the reason and the period for which we must keep your data. If you request account closure, we will delete your data once any legal holds expire.

Data Retention on juarabet

We retain your account data for as long as your account is active. If you close your account, we delete most personal information within ninety days, except where we are legally required to preserve it. Transaction records (deposits, withdrawals, and bets) are kept for seven years to comply with financial and gaming regulations. Document images (identity cards, proof of address) are deleted after two years unless you request closure, in which case they are deleted within ninety days.

Our Commitment to Your Privacy on juarabet

We encrypt data in transit (using HTTPS) and at rest (using AES-256 encryption) so that even if someone gains access to our servers, your information remains unreadable. Our staff access your data only when necessary — for example, when investigating a withdrawal delay or resolving a dispute. We log all staff access so we can audit who viewed your information.

If we discover a data breach, we will notify you by email or SMS within a reasonable timeframe and explain what information was compromised and what steps you should take. We carry cyber-liability insurance to cover costs associated with data-protection incidents.

• Deposit and withdrawal records: Retained for seven years for tax and regulatory compliance.
• Identity documents: Deleted after two years unless account is closed (then within ninety days).
• Login and device logs: Retained for one year; older logs are automatically deleted.
• Support messages: Kept for two years to handle disputes and train our team.

Contact Us About Privacy

If you have concerns about how we handle your data or believe your privacy has been violated, contact our support team through the juarabet app chat, email via our Help Centeror use the contact form on our legal notice page. We aim to respond to privacy enquiries within seven business days.

Your use of juarabet is subject to this privacy policy and our terms and conditionsWe may update this policy from time to time; material changes will be communicated to you via email before they take effect. Services are available only where local law permits. You are responsible for understanding the data-protection laws in your own jurisdiction.

By using juarabet, you consent to the collection and processing of your data as described in this policy. If you do not agree with our practices, you may close your account at any time.